Matthew DiGiandomenico
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Queue Statistics - Calls Graph
The Calls Graph presents a graphical representation of incoming Queue calls based on the filters you selected (Dates, Queues, Agents). Selecting the Call Duration tab will display the Call Duration...
Journeys
The Journeys module allows you to view an agent’s daily activity in a timeline format. Click the Journeys icon: Select the Date and Time you would like to filter: The Calls bar displays the agent’...
Adding a Croo Member
Adding a Croo Member to the Croo Portal allows them to access their personal call history and stream, download, and copy call recordings and call information. Additionally, giving them Administrato...
Adding a Croo Member
Adding a Croo Member to the Croo Portal allows them to access their personal call history and stream, download, and copy call recordings and call information. Additionally, giving them Administrato...
Configuring your Zoho CRM Integration
To integrate Croo with your Zoho CRM: Click the Settings button on the bottom-left corner of the screen; Ensure that you are currently logged into your Zoho CRM account; Click Zoho CRM in the Inte...
Queue Statistics - General
To access Queue Statistics in your Croo Portal: Click the icon; Select the start and end dates you’d like to use to filter results in the Dates section: Select the queue(s) for which you’d like to...
Call History
The Call History window allows a user to view their unique call history, or an administrator to view the call history of every user in their phone system. To access the Call History window, click o...
Configuring a Fax
To configure a Fax number in your phone system: Click the icon to the right of the fax number you would like to configure; In User Bindings, select the user(s) to whom you would like to link this ...
Queue Statistics - Calls Flow
The Calls Flow graph is a visual representation of incoming calls based on: Which queue the calls were directed to; Which queue agents the calls were directed to; The status of the calls (answered...
Queue Statistics - Calls Table
The Calls Table displays a factual representation of incoming calls to a queue(s). For each queue, the following data is available: Name: the name of the queue; Inbound: the total number of inbou...