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Matthew DiGiandomenico

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Activity overview

Latest activity by Matthew DiGiandomenico
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    Matthew DiGiandomenico created an article,

    Queue Statistics - Calls Graph

    The Calls Graph presents a graphical representation of incoming Queue calls based on the filters you selected (Dates, Queues, Agents). Selecting the Call Duration tab will display the Call Duration...

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    Matthew DiGiandomenico created an article,

    Journeys

    The Journeys module allows you to view an agent’s daily activity in a timeline format. Click the Journeys icon: Select the Date and Time you would like to filter: The Calls bar displays the agent’...

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    Matthew DiGiandomenico created an article,

    Adding a Croo Member

    Adding a Croo Member to the Croo Portal allows them to access their personal call history and stream, download, and copy call recordings and call information. Additionally, giving them Administrato...

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    Matthew DiGiandomenico created an article,

    Configuring your Zoho CRM Integration

    To integrate Croo with your Zoho CRM: Click the Settings button  on the bottom-left corner of the screen; Ensure that you are currently logged into your Zoho CRM account; Click Zoho CRM in the Inte...

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    Matthew DiGiandomenico created an article,

    Queue Statistics - General

    To access Queue Statistics in your Croo Portal: Click the icon; Select the start and end dates you’d like to use to filter results in the Dates section: Select the queue(s) for which you’d like to...

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    Matthew DiGiandomenico created an article,

    Call History

    The Call History window allows a user to view their unique call history, or an administrator to view the call history of every user in their phone system. To access the Call History window, click o...

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    Matthew DiGiandomenico created an article,

    Configuring a Fax

    To configure a Fax number in your phone system: Click the  icon to the right of the fax number you would like to configure; In User Bindings, select the user(s) to whom you would like to link this ...

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    Matthew DiGiandomenico created an article,

    Queue Statistics - Calls Flow

    The Calls Flow graph is a visual representation of incoming calls based on: Which queue the calls were directed to; Which queue agents the calls were directed to; The status of the calls (answered...

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    Matthew DiGiandomenico created an article,

    Queue Statistics - Calls Table

    The Calls Table displays a factual representation of incoming calls to a queue(s). For each queue, the following data is available: Name: the name of the queue;   Inbound: the total number of inbou...

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    Matthew DiGiandomenico created an article,

    Adding a Croo Member

    Adding a Croo Member to the Croo Portal allows them to access their personal call history and stream, download, and copy call recordings and call information. Additionally, giving them Administrato...