Queue Statistics - General – Foneco | Assistance

To access Queue Statistics in your Croo Portal:

Click the icon;

Select the start and end dates you’d like to use to filter results in the Dates section:

Select the queue(s) for which you’d like to view statistics from the Queues drop-down menu:

Select which agent for which you’d like to view statistics from the Agents drop-down menu:

Select how you’d like the Queue Statistics to be displayed (Graph, Table, or Visual Flow):

Select how you’d like to group calls (Per Hour, Per Day, Per Month):

Queue Statistics - General