To access Queue Statistics in your Croo Portal:
Click the icon;
Select the start and end dates you’d like to use to filter results in the Dates section:
Select the queue(s) for which you’d like to view statistics from the Queues drop-down menu:
Select which agent for which you’d like to view statistics from the Agents drop-down menu:
Select how you’d like the Queue Statistics to be displayed (Graph, Table, or Visual Flow):
Select how you’d like to group calls (Per Hour, Per Day, Per Month):
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